Returns & Refunds
Last updated 7 August 2026
We want you to love your MBB order. Because we sell fragrance and food products, some items can’t be returned once opened — for everyone’s hygiene and safety. This policy explains when we can accept a return or arrange a refund.
If something is wrong with your order
If your order arrives damaged, faulty, or is not what you ordered, we will make it right. Please contact us within 48 hours of delivery with your order number and a photo of the item, and we’ll arrange a replacement or a refund.
Fragrance products
Perfume oils, khomrah, sprays, bakhoor, incense and related items are personal-care products. For hygiene reasons, we can only accept returns of fragrance items that are unopened, unused and in their original sealed packaging, and only where reported within 48 hours of delivery. Opened or used fragrance cannot be returned unless it was faulty or wrongly sent.
Food & edible products
Chili blends, seasonings, dumpling flour, herbal teas and other edible items cannot be returned once delivered, for food-safety reasons — unless the item was damaged, spoiled, or incorrect on arrival, in which case the “something is wrong” process above applies.
Made-to-order & gift sets
Made-to-order items — including custom Gift Sets and pre-order pieces — are prepared specially for you. Once we have begun preparing them they cannot be cancelled or refunded, except where the item is faulty or wrongly made.
Change of mind
Because of the nature of fragrance and food, we generally cannot accept returns simply for a change of mind. If you’re unsure about a product before buying, please reach out — we’re happy to help you choose.
How refunds are made
- Approved refunds are returned to your original payment method (via Paystack) within a few business days of us approving the return.
- For cash-on-delivery orders, refunds are made by bank transfer to details you provide.
- Where an order is delivered but you refuse it without a valid reason, the delivery fee is not refundable.
How to request a return or refund
Contact us through our Contact page with your order numberand, if the item is damaged or wrong, a clear photo. We’ll guide you through the next steps.